Privacy Policy

Last updated: March 2, 2026

Expert Local ("we," "our") is committed to protecting the personal information of its users in accordance with Quebec's Law 25 and the Act Respecting the Protection of Personal Information in the Private Sector.

Person Responsible for the Protection of Personal Information

Personal Information Collected

We collect the following information depending on the context of your interaction with our services:

• Contact form: Name, email address, phone number (optional), message.
• SEO Scorecard (automated audit): Business name, email address, domain name, service area.
• Website browsing: IP address, browser type, pages viewed, visit duration (via Google Analytics).

Purpose of Collection

Your personal information is collected and used to:

• Respond to your inquiries or service requests
• Generate and deliver your SEO audit report
• Improve our website and services
• Contact you as part of a follow-up related to your request

We never sell, rent, or share your personal information for third-party commercial purposes.

Third-Party Services

As part of our operations, certain information may be processed by the following third-party services:

• SendGrid (sending emails from the website)
• Resend (sending automated emails)
• Google Analytics (web traffic analysis)
• Baserow (secure storage of our analysis data)
• DataForSEO (ranking data for SEO audits)

These services are selected for their compliance with data protection standards. Your information is only shared for the purposes described above.

Data Retention

Your personal information is retained for the duration necessary for the purposes for which it was collected:

• Contact form: 12 months after the last exchange
• SEO audit data: 12 months after the report is generated
• Browsing data: According to Google Analytics' retention policy

Once these periods expire, your data is securely deleted.

Cookies

Our website uses cookies and local storage to ensure proper functionality and analyze traffic. For details on the technologies used and to manage your preferences, please see our Cookie Policy.

Your Rights

In accordance with Law 25, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw your consent to the use of your data
• Request the deletion of your personal information

To exercise any of these rights, contact us at info@expertlocal.ca. We will process your request within 30 days.

Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or disclosure. Our website uses an SSL certificate to encrypt data exchanges.

Privacy Incidents

In the event of an incident involving your personal information that presents a serious risk of harm, we will notify the Commission d'accès à l'information du Québec and the affected individuals, in accordance with the law.

Right to File a Complaint

If you are not satisfied with our response to your request, you have the right to file a complaint with the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca).

Changes

This policy may be updated periodically. The date of the last modification is indicated at the top of this page. We encourage you to review it regularly.

Questions

For any questions regarding this policy or the protection of your personal information, please contact: